ALLU standard warranty terms

ALLU Finland Oy and ALLU Stamix Oy, hereinafter “the Supplier”, warrants ALLU branded products sold by it to be free from defects in material and workmanship. In order to ALLU warranty to become valid, a WARRANTY REGISTRATION FORM of the unit must be filled in properly and returned to the Supplier via ALLU Portal, by e-mail, by fax or by mail, immediately after delivery to the first user.

THIS WARRANTY IS SUBJECT TO THE FOLLOWING:

WARRANTY PERIOD:

The warranty period for the product is 12 months or max 1000 carrier hours, depending on which is shorter, starting from the date of delivery of the product to the first user. Warranty for spare parts is six (6) months from the assembly of the part. Anyhow, the warranty is valid max 18 months from the date of delivery from the factory of the Supplier.

WARRANTY ADMINISTRATION

The Supplier must have a properly filled ALLU warranty claim form concerning any defect during the warranty time. The Supplier must be
informed in writing within thirty (30) days from the date of defect. Otherwise the Supplier is discharged from the warranty responsibility as far as
the defect in question is concerned.

After receiving properly filled ALLU warranty claim form concerning the defect and providing that the defect proves to be covered by this
warranty, the producer at its sole discretion will make a credit note or either repair or replace the defective parts free of charge. The cost of
shipping and the cost of labor for installing repaired or replaced parts are however excluded. Delivery terms for the parts are ex works Pennala,
Finland.

All defective parts must be at the Supplier’s disposal and identified until the respective claim has been handled by the Supplier. Upon request,
any defective part must be returned to the producer for inspection. The cost of shipping defective parts is to be borne by user. Any parts which
are replaced on basis of this warranty become property of the Supplier.

A free replacement of parts will not extend the unit warranty time.

RESPONSIBILITIES OF THE USER:

The user is responsible for:

  • Labour costs
  • The costs related with removal and reinstallation of the product from the base machine.
  • The costs related with transporting the product or parts shipping charges.
  • Travelling and travel time costs of repair personnel.
  • Local taxes, if applicable.
  • Costs to investigate complaints.
  • Giving timely notice of a warrantable failure in writing and promptly making the product available for repair.
  • Not using the product after warranty failure is noticed, so that it will not cause further damage.
  • Maintenance and operation as indicated in the ALLU Instruction Manual of the product.
  • Wear costs of consumable items such as drums, blades, counter blades, power transmission, frame, filters, hoses etc.
  • All consequential costs related with the usage of dealer-installed accessories, hydraulic oil, hydraulic hoses and basic plates or adapters not manufactured by the Supplier.

LIMITATIONS:

The Supplier is not responsible for failures resulting from:

  • Any use or installation, which the Supplier judges improper.
  • Accessory items & parts not sold by the Supplier.
  • Basic plates and adapters made by third party and not approved by the Supplier.
  • Abuse, neglect, careless use and operation and /or improper repair.
  • Unreasonable delay of the user in making the product available after being notified a potential product problem.
  • Any alteration and/or modification made to the product without written permission from the Supplier.
  • These terms are valid for one (1) shift work only. If product is used more than ten (10) hours a day, the warranty will be shortened
  • proportionally.


NEITHER THE FOREGOING EXPRESS WARRANTY NOR ANY OTHER WARRANTY BY THE SUPPLIER, EXPRESS OR IMPLIED, IS APPLICABLE TO ANY ITEM THE SUPPLIER SELLS, WHICH IS WARRANTED TO THE USER BY IT´S MANUFACTURER.

THE ENTIRE SCOPE OF THE SUPPLIER’S OBLIGATIONS AND LIABILITIES, AFTER THE DELIVERY TO THE USER OF THE RESPECTIVE PRODUCT AND REGARDING THE SAME, IS SET FORTH IN THIS WARRANTY. THE SUPPLIER SHALL IN NO CASE BE SUBJECT TO ANY OTHER LIABILITIES WITH RESPECT TO PRODUCTS MANUFACTURED OR FURNISHED BY IT OR ANY ACTS OR OMISSIONS RELATING THERETO UNDER NO CIRCUMSTANCES SHALL THE SUPPLIER BE LIABLE FOR ANY SPECIAL, INDIRECT, INCIDENTAL OR CONSEQUENTIAL DAMAGES EXPENSES, LOSSES OR DELAYS HOWSOEVER CAUSED.